Shopping FAQs

Simple answers to common questions about shopping with Blaze.

Are outfit pieces sold as a set?

No. Unless a listing explicitly says otherwise, each item is sold separately. Choose the size and colour for each piece. Outfit totals can vary with the options selected.

How do I choose my size?

Sizes and cuts vary between suppliers and styles. Check any product measurements and the size and fit guide. If the measurements you need are missing, email Blaze.ua2024@gmail.com before ordering.

How much is delivery?

The available supplier delivery rates and total charge are shown at checkout before you pay. Items from different suppliers can have separate delivery charges. Read our delivery information.

Will everything arrive in one parcel?

Not always. Items from different suppliers may be dispatched separately and arrive on different days. Keep the confirmation and any tracking updates you receive.

How do I check an order?

Use the order confirmation and tracking links you receive, or sign in to your customer account. For help, email Blaze with the order number and the item name.

Where do I send a return?

Directly to the relevant supplier using the return instructions or label provided for your item. Different suppliers can need separate parcels. Start a return in your customer account if the option is available, or contact Blaze for help. Do not assume the address on the original parcel is the returns address. Read the returns and refund information.

What if an item is wrong, faulty or missing?

Contact Blaze with your order number and a description of the problem so we can investigate with the supplier. Your consumer rights are not limited by the supplier return process.

How can I contact Blaze?

Email Blaze.ua2024@gmail.com or use our contact form. Do not send payment-card details.