Returns and refunds

Returns are sent directly to the supplier responsible for the item, using the return instructions provided for that request. If your customer account offers a return request option, you can start there. If the option is not available, or you need to report a problem, email Blaze.ua2024@gmail.com with your order number and the item you are contacting us about. You can also use our contact form.

Changing your mind — UK online orders

For most clothing bought online, you can tell us you want to cancel within 14 days of receiving the goods. You then have a further 14 days to send them back. If an order is delivered in separate instalments, the cancellation period generally runs from receipt of the last item. Exceptions can apply, including personalised items and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

How to return directly to the supplier

1. Identify the item and order number. Use the return request option in your customer account if it is available, or email Blaze for help.
2. Follow the return instructions and use the label or supplier return address provided for that item. Different suppliers can require separate parcels and labels.
3. Keep proof of postage and any tracking details. Do not send goods to Blaze or assume the original dispatch address is the returns address.

Supplier inspection or approval may be needed as part of processing a return. If a supplier declines your request or you have not received instructions, contact Blaze so we can help. You can notify Blaze of cancellation by email; using a supplier return process does not remove or limit your statutory rights.

Keep proof of postage and take reasonable care of items. You may inspect them as you would in a shop. A deduction may be made for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. For change-of-mind returns, you pay the direct return postage cost unless we agree otherwise.

Refunds

For an eligible cancellation, we refund the relevant payment using the original payment method. We may withhold reimbursement until the goods are received back or you provide evidence of return, whichever is earlier; reimbursement is due within 14 days of that point. If you cancel the entire order, the cost of standard outbound delivery is included; any extra cost for a premium delivery service is not. For a partial return, the delivery refund depends on the circumstances.

Faulty, damaged or incorrect items

Contact us as soon as you discover a problem. Include photographs if useful, but your rights do not depend on supplying photographs. For UK consumers, faulty goods can generally be rejected for a full refund within 30 days, with further repair, replacement or refund rights after that depending on the circumstances. We will arrange the appropriate remedy and reasonable return costs where required. Your statutory rights are unaffected.

Supplier return addresses

There is no single return address for the whole Blaze catalogue. Use the supplier-specific address on the return instructions or label for your item. If you have not received it, email Blaze.ua2024@gmail.com before posting anything.